Alert Not Received

There are times when a user may not be receiving a SMS Text message. This may be due to something as simple as entering the wrong number or a user's wireless account is blocking messages sent from short-codes. 

Wrong Number 
Ensure the number entered is a cell number and not a home phone number (land line).

At times a number may become blacklisted. To begin receiving messages, text the word START to 85364. You should receive a confirmation text message: "(PM): Messaging service by PM reactivated..."

Carrier Account Blocking Short-Codes 
Messages sent from the application use a third party SMS Aggregator and utilize a shared short-code. If a user has a block on short-codes, then they will not receive an alert message. To correct this, contact your vendor and request the blocking of short-codes to be removed. VHASS SMS Text messages are sent from the short-code 85364.

Text RESUME to 85364 to resume service. You would only need to do this if you opted out and need to resume service to receive SMS Text alerts.