Call Center User Management

The organization contact(s) manage Call Center Users from the Membership Management page. They may add users, activate/de-activate users, unlock user accounts, and delete users.

Important! Call Center users are not members of the main application. They only have access to the Family Assistance Center interface. If a Call Center user forgets their login information or has issues logging in, a new user account must be created.

Add User

Since Call Center Users are not members of the main application, very little data is needed to add users.