Alerting Message Center

The alerting message center is used to send SMS text and voice messages to system members. SMS text and voice messages are sent via a 3rd party aggregator. In addition to sending an SMS text message, an email notification is also sent to the recipient. 

Capabilities

  • Ability to send SMS Text and Voice Alerts
  • Permission based access to send messages
  • Organizations have primary and secondary alerting contacts
  • Secondary alerting contacts allows the organization to communicate internally to recipients that would not need to be alerted at a regional level or during an incident
  • Ability to create Custom Groups for easy access during an incident (Region Admin and Admin User)
  • Receive message delivery confirmations
  • Ability to resend messages
  • Reports based on user permission as well as report to check status of recipients that have confirmed their primary alerting number